DESCRIPTIVE COMMUNICATION IS EFFECTIVE IN ELIMINATING DEFENSIVE RESPONSES.
We tend to put up a defensive attitude when we feel that others are evaluating or judging us. Even positive evaluations can, sometimes, draw out a defensive response because of the perceived impression that a party has arrogated to himself or herself the right to judge the other.
Taking up with descriptive communication that neither evaluates others nor what they think and feel promotes effective communication. Descriptive communication lays in what the person speaking feels without evaluating or judging another.
Judgemental, Evaluative Language: 1. You shouldn’t have done that. 2. You’ve taken to anger of late.
Progressive, Descriptive Language: 1. I wish you hadn’t done that. 2. You’ve lost your temper three times today.